Process Orchestration and Agentic AI for Telco
Connect your BSS, OSS, and CRM systems into one governed process layer. Automate order activation, SLA management, and complaint resolution at scale.
Operators We Work With
Telco processes are held together by workarounds.
Telcos have invested billions in BSS and OSS systems. But the processes that connect those systems are still mostly manual. Orders fall between system gaps. SLA breaches go undetected until it is too late. Complaints take days to resolve. The systems are modern. The processes are not.
Order to activation takes 5 to 14 days
Customers churn before they are even live. Revenue delayed. Competitors win.
BSS and OSS systems do not talk to each other
Manual data re-entry between Amdocs, Oracle, and SAP causes errors and delays.
SLA breaches are discovered after they happen
Penalties accumulate. Customer trust erodes. Ops teams firefight instead of improve.
Network change management relies on email approvals
No audit trail. Slow execution. Change windows missed.
Customer complaints are routed manually
Average handle time is high. Resolution is inconsistent across agents and channels.
What We Automate for Telcos
Order to Activation Automation
A new customer order triggers a single Camunda process. CRM creates the account. Provisioning systems activate the service. The billing system starts the contract. Every step is automated, tracked, and recoverable if something fails. Same-day activation becomes the standard, not the exception.
Technology Stack
Outcomes
- ✓14-day activation reduced to same day
- ✓100% visibility on every open order
- ✓Zero lost orders across system boundaries
BSS and OSS Process Unification
Camunda sits above your entire telco stack. It connects CRM, billing, network management, and field service into one governed process layer. No more manual handoffs between teams. No more data lost between systems.
Technology Stack
Outcomes
- ✓Single process view across BSS and OSS
- ✓Reconciliation errors eliminated
- ✓Process changes made in BPMN, not code
AI-Driven SLA Management
AI agents monitor active orders and service requests in real time. They detect patterns that predict SLA breaches before they happen. Camunda routes the at-risk cases to the right team automatically. Your operations team shifts from reactive to proactive.
Technology Stack
Outcomes
- ✓SLA breaches reduced by 70%
- ✓Proactive escalation replaces reactive firefighting
- ✓Penalty exposure reduced significantly
Customer Complaint Resolution
A complaint arrives. An AI agent classifies it, checks the account history, and determines the resolution path. Simple cases close automatically. Complex ones route to the right specialist with full context already loaded. Handle time drops. First-contact resolution rises.
Technology Stack
Outcomes
- ✓Average handle time reduced by 50%
- ✓First-contact resolution rate increased
- ✓Consistent outcomes across all channels
The Telco Automation Partner That Understands Both Sides
We know BSS and OSS. We know Camunda. We connect them so your processes move as fast as your network.
BSS and OSS Expertise
We have built integrations for Amdocs, Oracle Communications, SAP, and custom OSS platforms. We speak your technology stack.
Event-Driven at the Core
Camunda reacts the moment something changes in your network or CRM. No polling. No delays. Real-time process execution.
Self-Hosted and Sovereign
Your customer data stays on your infrastructure. We deploy Camunda, AI agents, and MCP servers inside your environment.
Production in 4 to 6 Weeks
We do not do 18-month transformation programmes. We ship a working process into production fast and build from there.
Ready to fix your order-to-activation process?
Book a free 30-minute process audit. We will map your activation or complaint workflow, show you where Camunda and AI agents remove the friction, and give you a production roadmap.
Book a Free Telco Process Audit