Order-to-Cash Orchestration

From 12 manual handoffs to automated end-to-end visibility

The Problem

• 12 manual handoffs across 3 systems and 5 teams
• 5-day average cycle time from order to payment
• No visibility into order status — constant customer queries
• Errors propagating silently between SAP SD, logistics, and billing

The Solution

• 1Camunda 8 as central orchestrator
• 2SAP SD integration via OData connectors
• 3External logistics API connector (worker-based)
• 4Payment gateway via REST connector
• 5DMN for credit-check and pricing rules

Procure-to-Pay Automation

Paper approvals eliminated, compliance gaps closed

The Problem

• Paper-based purchase approvals — average 8 days to approve
• Compliance audit failures due to missing approval trails
• Duplicate payment incidents from manual PO matching
• SAP MM data entered manually from scanned documents

The Solution

• 1AI document processing (IDP) for invoice/PO extraction
• 2Camunda workflow for multi-level approval routing
• 3DMN rules for approval thresholds and exception handling
• 4SAP MM integration via RFC connector
• 5Automated 3-way match (PO / GR / Invoice)

SME Logistics Automation

Self-hosted Camunda enabling 3x order capacity

The Problem

• Manual order routing via WhatsApp and phone calls
• No visibility into driver location or delivery status
• Scaling bottleneck: 1 coordinator managing 50+ orders
• Cloud SaaS licensing costs prohibitive for SME budget

The Solution

• 1Camunda 8 self-hosted on Docker (data sovereignty)
• 2WMS integration via REST API
• 3WhatsApp Business API for customer/driver notifications
• 4Camunda Optimize for real-time operational dashboard
• 5Zero SaaS licensing cost